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Did you have a SkyUp flight cancelled, a long delay, or problems with your SkyUp ticket? If so, you may well be entitled to SkyUp compensation under European legislation EC 261/2004. SkyUp Airlines is a Ukrainian low-cost airline operating charter and scheduled flights to popular destinations in Europe and the Middle East. If your SkyUp flight arrived more than 3 hours late, was cancelled, or you were denied boarding, you can claim compensation of up to €600.
You can file a compensation claim if you experienced one of the following situations:
SkyUp flight cancelled without at least 14 days' notice
Delayed SkyUp flight that arrived at the destination more than 3 hours late
SkyUp flight change that affected your journey
Denied boarding due to overbooking
Missed connection due to a SkyUp flight delay
These situations occur frequently with cancelled SkyUp flights, cancelled SkyUp routes, or when a SkyUp flight cancellation occurs for operational reasons.
Depending on the case, you are entitled to one or more of the following options:
Refund of your SkyUp plane ticket
An alternative flight to your final destination
Cash compensation from SkyUp under European legislation
€250 — flights under 1,500 km
€400 — flights between 1,500 and 3,500 km
€600 — flights over 3,500 km
If you accepted an alternative flight that arrived only 2–4 hours later, the amount may be reduced by 50%.
Check your eligibility — whether it was a delayed SkyUp flight or a cancelled flight
Upload your documents — your SkyUp ticket, boarding pass, or any notifications received
Submit your claim through AirClaim — entirely online, in a few minutes
If SkyUp refuses to pay, the AirClaim legal team handles everything, including legal steps. You pay nothing upfront. No legal knowledge needed, no time wasted.
Full refund of your ticket
An alternative flight
SkyUp compensation of up to €600
Compensation for the entire journey
Rerouting to your final destination
Reimbursement of additional expenses (accommodation, meals, transport)
Extreme weather conditions
Security risks
Restrictions imposed by air traffic control
Political instability
⚠️ Ordinary technical problems are NOT considered extraordinary circumstances.
No upfront fees — you only pay if we obtain the compensation
100% online process, designed for users, not lawyers
Experience since 2018 in handling claims for delays and cancellations
Full support, from eligibility check to payment
AirClaim helps you obtain compensation for a delayed SkyUp flight, a refund for your SkyUp ticket, or compensation for cancelled SkyUp flights — stress-free and without bureaucracy.
Yes. Although SkyUp is a non-EU (Ukrainian) airline, the European regulation applies to all flights departing from an airport on EU territory, regardless of the operator's nationality. If your flight departed from Romania, Bulgaria, Poland, or any other EU member state, you are protected.
Cancellations caused by armed conflicts or political instability may be classified as extraordinary circumstances, in which case the airline does not owe financial compensation. However, SkyUp remains obliged to offer you a full refund of your ticket or an alternative flight.
Yes. Charter flights operating routes departing from the EU fall under EC 261/2004. If you arrived at your destination more than 3 hours after the originally planned time, and there is no proven extraordinary circumstance, you are entitled to compensation of up to €400 or €600 depending on the distance.
You need your booking confirmation or e-ticket, your boarding pass (if you received one), and any communication received from SkyUp or the travel agent regarding the flight disruption. If you do not have all the documents, AirClaim can help you reconstruct them from publicly available flight data.
Turn your delayed, cancelled or overbooked flight into a compensation up to €600!
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