Frequently Asked Questions

Yes, in addition to compensation for the cancelled flight, you are entitled to a refund of the unused ticket and reimbursement of additional expenses such as accommodation or transportation.

Check your email, SMS messages, or any notifications received from the airline, as airlines usually inform passengers directly about flight cancellations or schedule changes.

The refund time depends on the airline’s internal procedures and the payment method used. Once the airline approves the refund, it may take several days or weeks for the amount to reach your account.

In addition to cancelled flights, you can claim compensation for delays of more than 3 hours, denied boarding, missed connecting flights, or lost or damaged baggage.

AirClaim applies the “No Win, No Fee” principle. The commission is 29% + VAT of the amount obtained and is charged only if the claim is successfully resolved.

Yes, you can file the claim on behalf of another person, but you need their permission.

Yes, if the tickets were purchased under the same reservation number, you can claim compensation for the entire journey.

The amount depends on the flight distance: EUR 250 for up to 1,500 km, EUR 400 for 1,500–3,500 km, and EUR 600 for more than 3,500 km.

If the airline refuses the claim or does not respond, AirClaim can take over the case and bring it to court, providing full assistance.

Yes, Regulation EC 261/2004 also applies to domestic flights within the European Union.

Compensation is not granted in extraordinary circumstances such as severe weather conditions, security issues, or air traffic control restrictions.

You need the flight ticket, boarding pass, proof of the cancellation or delay, and any documents for additional expenses.

You can quickly check using AirClaim’s online calculator by entering your flight details to see if you are eligible.