Faq

EU Regulation 261/2004 is a European law that protects air passenger rights. It entitles passengers to compensation of up to €600 for flight delays over 3 hours, cancellations, or denied boarding, unless caused by extraordinary circumstances beyond the airline's control

The compensation amount depends on the flight distance:

Flights up to 1,500 km: €250

Flights between 1,500-3,500 km: €400

Flights over 3,500 km: €600

You must arrive at your final destination more than 3 hours late to be eligible.

 The time limit varies by country, but generally ranges from 2 to 6 years. In Romania, you have 3 years from the date of the flight to submit your compensation claim. We recommend filing as soon as possible to avoid any issues.

Extraordinary circumstances are situations beyond the airline's control, such as severe weather, political instability, security risks, air traffic control strikes, or bird strikes. In these cases, airlines are not required to pay compensation, but must still provide care and assistance.