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Confidentiality is important to us and your data is safe. Below you will find useful information about how we manage all the data we receive, where we store it and how we use it further in relation to you or our partners.
Privacy Statement of Air Claim SA
Privacy is extremely important to us. When we talk about data protection, any other policy or statement we may have will be coordinated solely with the appropriate and professional retention and disclosure of your personal data. This will be done in respect of your privacy.
Everything contained in this privacy statement refers to Air Claim SA.
Air Claim SA, being resident within the European Union, will process your personal information in accordance with EU rules and legislation. The entire purpose of our company is aligned with this legal framework.
All our activities regarding the processing of your personal information are explained in this statement, from the types of information we collect to the way we use this data.
We have built our policies in compliance with European Union Regulation 2016/679, known as the General Data Protection Regulation (GDPR). It aims to provide individuals with rights to strengthen the protection of their privacy.
Air Claim SA has the obligation to ensure that this policy is strictly observed and that all parties involved comply with everything stipulated therein.
Air Claim SA will monitor all relevant data and their confidentiality. All methods used for the processing and management of this information will be supervised and controlled by Air Claim SA.
Principles
All policies of Air Claim SA are based on the following principles to ensure the proper processing of personal information:
The collection and processing of private data will be conducted transparently, legally, and fairly.
Whenever we request your personal data, we will do so only legally and appropriately.
We will request your personal data only for reasons relevant to managing your claim.
We will process your personal information in a way that ensures its accuracy.
If certain data is provided by mistake or is not relevant to the claim, we will ensure it is deleted as soon as possible to protect your privacy.
The system storing your data will quickly identify data no longer useful for processing the claim and delete it to ensure confidentiality.
Your personal information will be stored in a system that guarantees its security.
Your personal information will only be disclosed to third parties to facilitate your claim and only if it is relevant to your case.
You may, at any time, withdraw, delete, modify, or limit the use of your personal data. Air Claim SA will respect your wishes in this regard.
Personal Data
Any information that can identify a person and contains personal details is considered personal data. Names, addresses, phone numbers, dates of birth, and others are examples of personal data.
Due to the nature of our services, to help individuals obtain compensation for flight delays or cancellations, we will need certain personal information. To assess the situation and propose a solution, we must identify all variables related to the case.
To verify if a claim falls under Regulation EC 261, we will need names, addresses, phone numbers, flight details, and other relevant information to determine whether the flight was delayed, overbooked, or canceled.
Collecting this information also allows communication of relevant details to passengers regarding their situation. All activities of Air Claim SA are based on these principles. The process to obtain compensation begins with collecting personal data relevant to the case.
The data collected will be used for processing the client’s claim. Air Claim SA will retain this data only for the period necessary to obtain the compensation to which the client is entitled under Regulation EC 261.
Only designated personnel of Air Claim SA will have access to this personal information, and they will use it solely for its authorized purpose.
Like any other website, Air Claim SA uses cookies to better understand user behavior and improve our services. The collected data is presented in statistical form and does not identify individuals.
All cookie technologies are applied on this site. If you do not accept this use, you must leave the site and not use our services for submitting your compensation claim.
Additional information is available in the “Use of Cookies” section.
Personal information will only be shared with parties involved in executing the agreement, in order to facilitate your claim and generate compensation as provided by Regulation EC 261. Only relevant data will be shared. For any questions, you can contact Air Claim SA administrators via the contact details provided on the website.
The processing of your personal data will be carried out securely, both by personnel and when transferred to third parties via secure platforms, ensuring protection against improper or accidental use.
The client can access their personal data at any time and request its deletion or modification. Proper communication must be established between the client and Air Claim SA to ensure information is updated. For any questions or objections regarding data processing, please contact us via the website contact details.
In accordance with the GDPR, Air Claim SA guarantees compliance and assumes full responsibility for data processing. Relevant reports will be documented and available to authorities and clients. For more details, contact us via the website.
Clients may file a complaint regarding the processing of their personal data, including by e-mail at dpo@airclaim.com . Designated personnel will ensure that the complaint is handled correctly, with the client having the final say on any decision regarding this matter.
The guidelines of this policy may change due to factors such as legislative updates or adjustments to Air Claim SA’s management system. These changes will only affect clients who have not yet concluded an agreement with us and will be informed accordingly.
